Cancellation and Refund policy

MyGardenEmporium.com is committed to supporting its customers extensively, which is reflected in our generous cancellation policy. Here are the details:

In the event that an incorrect or damaged product is delivered, it must be reported to us, along with accompanying images, within 7 days of delivery. Upon receipt of such notification, we will promptly initiate either a refund or dispatch a replacement product as deemed necessary.

• Cancellation requests will be accepted if they are made within 7 days of the order placement. However, we may not be able to cancel orders that have already been processed or shipped by the vendors/merchants.

• If a customer can prove that the delivered product is of substandard quality, we will consider a refund or replacement.

• Please inform our Customer Service team if you receive damaged or defective items. These claims will be addressed once the issue has been confirmed by the merchant and must be reported within 7 days of product receipt.

• If the product you receive is not as described on the website or fails to meet your expectations, you should contact our customer service within 7 days of receipt. Our Customer Service Team will review your complaint and make a decision accordingly.

• For any refunds authorized by MyGardenEmporium.com, please note that it may take 3-5 days for the refund process to be completed for the end customer.